Deleting Your Account

If you've decided that Deskwoot is no longer the right fit for your team, you can permanently delete your account from the Account Settings page. Before you proceed, please read through this guide carefully. Once the deletion has been carried out, it can't be undone, and all of your workspace data is permanently removed.

How to Delete Your Account

1. Go to Settings > Account Settings.
2. Scroll down to the Danger Zone section.
3. Click Delete account.
4. Select your reason for leaving and click Continue.
5. You will be offered 2 months of Enterprise for free with 2 agent seats (a one-time offer). Click Accept offer and stay, or No thanks, continue with deletion.
6. If you choose to continue, type your email address to confirm.
7. Click Send confirmation email.
8. Check your inbox and click Confirm deletion in the email. This link is valid for 24 hours.
9. On the page that opens, click Yes, schedule deletion. You are then redirected to the homepage.
10. Your workspace is deleted 30 days after this confirmation. If a period you already paid for is still running, the 30 days start when it ends. Until then, your workspace keeps working.

What Gets Deleted

When the deletion is carried out, the following data is permanently removed:

• All conversations and messages, including their files
• All contacts and their data
• All settings and configurations
• All inboxes and channel connections
• All team members and roles
• All automation rules, macros, and saved filters
• All AI bot configurations and training data
• All help center content
• All audit logs

What Gets Retained

The following billing data is not deleted automatically:

• Billing and payment transaction records
• Invoice history
• Prepaid balance transaction logs

Your user login (name and email address) is not part of the workspace and is not removed with it. If you want it removed as well, contact our support.

Important Notes

• Only the account owner (the first administrator of the workspace, usually the person who created it) can delete the account.
• Once the deletion has been carried out, it is irreversible. There is no way to recover your data after that.
• If you have a paid subscription, cancel it first under Settings > Billing. You can't start the deletion while a subscription is still running.
• The retention offer (2 months free Enterprise) can only be used once per account.

Best-Practice Tips Before You Delete

• Export your data first. Before initiating deletion, export any conversation transcripts, contact lists, or help center articles you may need in the future.
• Notify your team. All team members lose access when the deletion is carried out, so make sure everyone is informed ahead of time.
• Disconnect integrations. If you have active Shopify, WooCommerce, or other channel connections, consider disconnecting them manually beforehand to ensure a clean separation.

Troubleshooting

I didn't receive the confirmation email

Check your spam or junk folder. If the email still hasn't arrived after a few minutes, return to the Danger Zone section, click Delete account and go through the steps again to get a new email. Make sure you type the email address of your own login.

My confirmation link expired

Confirmation links are valid for 24 hours. If yours has expired, simply restart the deletion process from Settings > Account Settings to generate a new link.

Frequently asked questions