Reports & Analytics
Track your team's performance, measure satisfaction and export data.
6 guides
Reports & Analytics
- Conversation analyticsThe Reports section gives you visibility into your team's performance and conversation trends.
- Help article feedbackReaders vote on your help center articles and in the chat widget. See the votes in Reports and fix the articles that do not help.
- Agent performance reportsTrack how each agent on your team is performing with detailed reports.
- CSAT surveys and resultsCustomer Satisfaction surveys let you collect feedback after conversations are resolved.
- Exporting reports as CSVExport conversations, CSAT ratings and agent numbers from Deskwoot Reports as CSV files for further analysis.
- Who can see Reports, and what they seeAdministrators see Reports for the whole workspace. Other agents get Reports through a custom role with View reports, and their reports only count the conversations assigned to them. The same applies to the Reports tab in the iPhone and Android app.
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