Help Center Setup
Build a help center where customers find answers on their own.
10 guides
Help Center Setup
- Help center article navigationThe collections sidebar, On this page, previous and next, short sidebar labels and the collection cards on your help center home page.
- Set up a custom domain for your help centerMap help.yourcompany.com to your Deskwoot help center, automatic SSL via Let's Encrypt. Enterprise only.
- Creating a help center portalA help center portal is a public-facing knowledge base where your customers can find answers without contacting support.
- White-label your help center (remove "Powered by Deskwoot")Hide the "Powered by Deskwoot" footer on your public help center. Enterprise only.
- Advanced help center brandingFavicon, page, heading and reading fonts, a light, dark or auto theme with your own colors, the hero picture, corners, header, collection icons, article page parts, section headings, custom CSS and your own header and footer HTML.
- Writing and publishing articlesHelp center articles are the building blocks of your knowledge base.
- Organizing with categoriesGroup help center articles into topics, and keep internal categories for your team only.
- Customizing your portal brandMake your help center look and feel like an extension of your brand.
- Fynn answers in your help center searchFynn answers visitors' questions right in your help center search, from your public articles with sources. How it works, how to switch it off and how it is billed.
- Upgrade to Help Center 2.0Move a help center created before Help Center 2.0 to the new design: start a draft, preview it on your real address, publish it, and switch back within 30 days.
Still need help?
Fynn answers from these guides in the chat, and you can reach the team there too.