Connect Justimmo

Connect a Justimmo API export, and Fynn answers questions about the listings you book into it: price, costs, size, features, energy values and whether a property is available. When someone wants a viewing, the property details, a call back or has a question for the agent, Fynn sends the inquiry to Justimmo after their yes, and Justimmo gives it to the listing's agent. Justimmo is in beta, on the Business and Enterprise plans, and a 7 day trial of either plan includes it.

You need a Justimmo administrator login and the permission to manage integrations in Deskwoot; administrators have it. Each workspace connects one API export.

Create the API export in Justimmo

1. In Justimmo, log in as an administrator and open More, then Exports.
2. On the Custom exports tab, click Create new API Export and name it Deskwoot.
3. Book the listings Fynn should know into this export, as you do for a portal. If the export settings offer to add new listings automatically, turn that on.
4. Copy the username and password shown in the export settings.

Fynn knows only the listings in this export. A listing you take out of the export, or that becomes inactive in Justimmo, is no longer offered within 15 minutes. Whether your Justimmo contract covers an API export, Justimmo can tell you.

Connect Justimmo in Deskwoot

1. Go to Settings > Integrations and click the Justimmo card under CRM and real estate.
2. Click Connect Justimmo, paste the Username and the Password and click Connect.

Deskwoot checks the login with Justimmo right away and then imports your listings, which takes a few minutes. It stores the login encrypted and shows only the last 4 characters of the username. Deskwoot reads only the listings booked into the export, as they are published, and never your contacts, inquiries or offers in Justimmo.

Settings for inquiries and links

• Marketing category in Justimmo, optional, in the card Inquiries in Justimmo: Justimmo files the contacts of inquiries under this category. It must match a marketing category name exactly, otherwise Justimmo ignores it.
• Listing page address, optional: the address of a listing page on your website, with {id} for the Justimmo listing id or {number} for the listing number, for example https://www.your-agency.at/immobilie/{id}. Fynn shares this link with customers, and your team opens it from the Property section. Leave it empty and Fynn shares no link. Check with a listing opens the page of one of your listings in a new tab.

Click Save in each card.

Choose what Fynn does

Fynn uses Justimmo only after an administrator clicked Save on What Fynn does with Justimmo once. After that, each switch saves at once:

• Answer from your listings: Fynn searches your listings and quotes prices, sizes and availability exactly as published.
• Fynn sends inquiries to Justimmo: when a customer wants a viewing, the property details, a call back or has a question about a property, Fynn shows them what he will send and sends it only after their yes.

Under Inboxes you choose whether Fynn uses Justimmo in all inboxes or only in some.

What Fynn does in the chat

• He answers in the customer's language and quotes prices, costs, commission and deposit exactly as published. He never calculates, estimates or rounds a cost.
• When his copy of a property is more than a few minutes old, he reads it from Justimmo again before he answers about it. When Deskwoot could not update your listings for 6 hours, he no longer says a property is still available: he says your team confirms it.
• He gives the street only when you released the address in Justimmo. Otherwise he names the place and says the agent shares the address.
• For an inquiry he asks for the customer's first and last name, and for an email address or phone number when the conversation has none. After the inquiry the customer reads that the agent gets back to them, about the viewing time for a viewing request.
• He never books a viewing in Justimmo, never reserves a property, never sends the exposé or a document himself and never names a value.
• Owners who want to sell: Deskwoot sends no seller requests to Justimmo yet. Fynn takes their name, contact details and the property's area and hands the conversation to your team.
• He treats every inquiry the same way: he never rates or ranks applicants, buyers or tenants. In a workspace set up for real estate, his rules also keep him from describing, ranking or recommending areas or properties by race, color, religion, sex, disability, familial status or national origin, and from steering anyone toward or away from an area for such reasons.
• He never asks for a date of birth, an ID, income or bank details, and never puts income, financing, health or ID details into an inquiry.
• To customers he never names Justimmo. He speaks of your team.

What your team sees

In a conversation, the Property section of the Details tab shows the listing the conversation is about: photo, title, number, status, price, rooms, area, agent and who linked it. Fynn links a listing when he looked up exactly one. Your team uses Link a property, Change property and Unlink, and Open listing page once you set a listing page address.

Send to Justimmo opens the inquiry: salutation, first and last name, email and phone from the Deskwoot contact, What they want (Property details, Viewing, Question or Call back), Preferred days or times and the Message. If an inquiry about the same property already went out for the contact in the last 7 days, the dialog shows that date and the button reads Send again, because Justimmo takes every inquiry it gets. Under Inquiries the section lists what the conversation sent.

Each inquiry shows as a card in the thread. When Justimmo did not answer in time, the card says so, and Deskwoot never sends it again by itself, since a second try would be a second inquiry. Check in Justimmo, then choose It arrived or Send again. The contact page lists every inquiry under Sent from Deskwoot, in the Connected systems tab.

How listings reach Deskwoot

Deskwoot checks the export for changes every 15 minutes and reads all of it once a day. Update now checks at once, and the Listings Fynn knows card shows exactly what Fynn sees.

When the connection needs you

• Needs a new login: Justimmo no longer accepts the stored login. Fynn stops using your listings and sends no inquiries. Paste the export's username and password with Paste a new login.
• Access refused: Justimmo refused access. In Justimmo, check under More, Exports that the Deskwoot API export still exists and is turned on, then click Try again.
• No listings: nothing is booked into the export yet. Book listings in Justimmo as for a portal.
• Out of date: Justimmo did not answer for a while. Fynn reads a property live where he can, and after 6 hours without an update he no longer tells customers that a property is available.

Administrators get an email when the connection breaks.

Disconnect

Disconnect on the Justimmo page stops Fynn answering from your Justimmo listings and sending inquiries. Deskwoot deletes the stored login and its copy of your listings. Inquiries already sent stay in Justimmo, and conversations keep their history. The API export keeps working in Justimmo until you delete it there under More, Exports.

Frequently asked questions

Which plan do I need?

Business or Enterprise. A 7 day trial of either plan includes Justimmo. Deskwoot charges nothing extra for the connection. Whether your Justimmo contract covers an API export, Justimmo can tell you.

What does beta mean here?

The connection to Justimmo is new and built on Justimmo's API docs, so details can still change. If something does not work the way you expect, write to hello@deskwoot.com.

What does Deskwoot never read or keep?

It never reads your contacts, inquiries and offers in Justimmo, and it never keeps coordinates, your agents' email addresses and phone numbers, documents, floor plans or videos. It reads only the listings booked into the export, as they are published.

Does Fynn book viewings in Justimmo?

No. He sends the viewing request with the preferred times to Justimmo, and the listing's agent agrees the time with the customer.

Can owners send a seller request through Fynn?

Not into Justimmo yet. Fynn takes their name, contact details and the property's area, never names a value and hands the conversation to your team.