Channels & Inboxes
Connect email, live chat, WhatsApp, Telegram, LINE, SMS, X DMs and the REST API.
13 guides
Channels & Inboxes
- Adding a website live chat widgetThe Deskwoot live chat widget lets your website visitors start conversations directly from your site. It loads quickly and can be customized to match your brand
- Track which Facebook or Instagram ad drove a WhatsApp chatSee which paid Click-to-WhatsApp ad triggered every WhatsApp conversation in Deskwoot.
- Connecting your email inboxConnect any email address to Deskwoot and answer email next to your other channels: forwarding on every plan, or IMAP/SMTP from the Startup plan.
- Setting up WhatsApp BusinessConnect your WhatsApp Business account to Deskwoot to manage WhatsApp conversations alongside your other channels. Deskwoot uses the WhatsApp Cloud API, which i
- Telegram bot integrationConnect a Telegram bot to Deskwoot and answer private chats and Telegram groups from your inbox, with member names, replies to single messages and a contact for every member.
- LINE channel integrationConnect a LINE Official Account to Deskwoot to manage LINE messages from your shared inbox. LINE is widely used in Japan, Thailand, Taiwan, and Indonesia.
- Twitter / X integrationConnect your Twitter (X) account to Deskwoot to manage direct messages from your shared inbox.
- SMS via TwilioAdd SMS as a support channel by connecting a Twilio phone number to Deskwoot.
- Forward Gmail to DeskwootForward every email that reaches your Gmail or Google Workspace address to your Deskwoot forwarding address, so each one becomes a conversation.
- Forward email from any other providerMost email providers can forward incoming mail. Point it at your Deskwoot forwarding address and every email becomes a conversation.
- Forward Outlook or Microsoft 365 to DeskwootSend every email from Outlook.com or a Microsoft 365 mailbox to your Deskwoot forwarding address with a redirect rule or forwarding.
- Send WhatsApp templates after the 24 hour windowHow agents send approved WhatsApp templates once the 24 hours are over, start new WhatsApp conversations with one, and where Deskwoot gets your templates.
- Connect an Outlook or Microsoft 365 mailboxSign in with Microsoft to connect an Outlook or Microsoft 365 mailbox to a Deskwoot email inbox.
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